How do I book a reservation?
It’s easy, just click on “Check Availability & Book Online”. You’ll be taken to a safe & secure online reservation service. Enter your desired dates and click on “book now”.
You’ll be asked to fill out your contact and payment information and to electronically sign the rental rules and agreement. We’re also happy to walk you through the process and answer any questions, just email us or call us at 512.348.8664
How and when is payment processed?
Once we receive your reservation request we’ll process payment according to your check-in date.
For reservations made LESS THAN 30 days before check-in date, 100% of the rental rate + security deposit is due.
For reservations made MORE THAN 30 days before check-in date, 50% of the rental rate + security deposit is due upon booking and the balance is due 30 days prior to check-in.
A special payment schedule can be made for guests staying over 30 days.
Once payment has been made in full, your keyless entry code and directions to the vacation rental will be released.
Why do I have to pay in full before my check-in date?
If you’ve never stayed in a vacation rental this may be a foreign concept but it’s a common practice for vacation rentals. Once we accept your booking we block out those dates and turn down inquiries from all other travelers who may want to book the same dates. If you change your mind on a whim, we’re left with empty handed because we’ve turned down all of those prospects.
When do I receive check-in information?
You will receive check-in information by email upon payment in full. In the check-in information, we will include the address, your unique keypad access code, and other helpful information (including an area guide).
What’s the check- in / check-out time?
Check-in time is after 3 P.M. CST and Check-out is by 11 A.M. CST
Is there a parking space at the guest homes?
Yes, each of our guest homes has a covered parking spot for one car. There’s also room for one car on the street (free) in front of the guest home. We ask that you respect the neighbors and avoid parking in front of their homes.
Do you supply linens, cleaning supplies, etc?
All of our homes are completely stocked including all cookware, linens, and towels. We also provide high-speed WiFi and cable in all of our homes. We also provide a starter supply of cleaning products, paper products (TP, PT) and toiletries (hand soap, body wash, shampoo). It is the guest’s responsibility to restock any supplies as needed for their stay.
Are parties or events allowed?
No. Each property is limited to 5 persons at any given time. Parties, gatherings, and events are not allowed. If agreed upon in writing, owners may consider a special occasion (such as a holiday dinner) allowing more than 5 persons for a set time and date.
Although they are close to downtown, our properties are located in a peaceful, residential neighborhood. We respect our neighbors and expect our guests to as well.
There is a city wide ordinance that prohibits loud noise after 10:00 p.m. Neighbors have the right to call 311 to report any violations. Please refrain from loud noise after 10:00 p.m.
What is your cancellation policy?
Cancellations or changes that result in a shortened stay, made:
> 60 days prior to check-in date = 95% refund of payments made
> 30 days prior to check-in date = 50% of total rent will be retained
< 30 days prior to check-in date = 0% refund*
Cancelation or early departure does not warrant any refund of rent paid, or release you from responsibility for rent still owed. If you must cancel or shorten your stay, we’ll do our best to re-book the dates you reserved.
*If we’re able to re-book any/all dates, we’ll credit the amount recouped toward the total rent (minus a $50 rebooking fee and credit card fees). The cleaning fee and tax (minus credit card fees) will be refunded even if we are unable to re-book the dates.
If you’re concerned that your travel plans may change, you may choose to purchase travel insurance separately. Visit www.csatravelprotection.com
Is smoking allowed?
No. All of our guest homes are non-smoking. If there is evidence of smoking during a guest stay there will be an automatic $500 cleaning fee assessed.
What is the minimum renter age?
Do you allow pets?
Are housekeeping services available?
Yes, if you’re staying for more than a week we can arrange to have our housekeepers come as needed. Payment for the additional service would need to be arranged separately.
Is there a damage deposit?
A $200 authorization (rather than an up front charge) will be placed on your credit card prior to your check in date.
Your card will only be charged for the full or partial amount of the damage deposit in the event that the property is damaged upon checkout.
Do you rent long term?
Yes, we do for certain months of the year and have many guests who enjoy staying for an extended stay. 30+ days are not subject to occupancy tax. Monthly rentals are available June – August and December – January.
Is the neighborhood safe?
Yes, not only that, it’s a friendly and excellent walking neighborhood.
Are there grocery stores, restaurants, coffee shops, etc near by?
Yes, tons! Please see “area“, we can also email you an area guide.
What is the address of your main office/mailing address?
501 E Monroe St. Ste B Austin TX 78704