FAQ

How do I book a reservation?

Three easy steps. On our home page,

1. Enter your arrival & departure dates here and click “search” to show available properties.
2. Click on the name of the property that you’d like to book.
3. From the property page click on “BOOK NOW” on the right-hand side of the page.

If you don’t know your dates click on “browse rentals”. From there you can see the list of properties, and you can click the “Availability Chart” to see availability across all properties at a glance.

We’re also happy to walk you through the process and answer any questions, just contact us through the contact link or call us at 512.348.8664

How and when is payment processed?

Once we receive your reservation request we’ll process payment according to your check-in date.

For reservations made LESS THAN 30 days before check-in date, 100% of the rental rate + security deposit is due.

For reservations made MORE THAN 30 days before check-in date, 50% of the rental rate + security deposit is due upon booking and the balance is due 30 days prior to check-in.

A special payment schedule can be made for guests staying over 30 days.

Once payment has been made in full, your keyless entry code and directions to the vacation rental will be released.

Why do I have to pay in full before my check-in date?

If you’ve never stayed in a vacation rental this may be a foreign concept but it’s a common practice for vacation rentals. Once we accept your booking we block out those dates and turn down inquiries from all other travelers who may want to book the same dates. If you change your mind, we’re left empty-handed because we’ve turned down all of those prospects.

When do I receive check-in information?

You will receive check-in information by email upon payment in full. In the check-in information, we will include the address, your unique keypad access code, and other helpful information (including an area guide).

What’s the check-in / check-out time?

Check-in time is after 3 P.M. CST and Check-out is by 11 A.M. CST

Is there a parking space at the guest homes?

Yes, each of our guest homes has a covered parking spot for one car. There’s also room for one car on the street (free) in front of the guest home. We ask that you respect the neighbors and avoid parking in front of their homes.

Do you supply linens, cleaning supplies, etc?

All of our homes are completely stocked including all cookware, linens, and towels. We also provide a starter supply of cleaning products, paper products (TP, PT), and toiletries (hand soap, body wash, shampoo). It is the guest’s responsibility to restock any supplies as needed for their stay.

Are parties or events allowed?

No. Each property is limited to its specified maximum capacity at any given time. Parties, gatherings, and events are not allowed. If agreed upon in writing, owners may consider a special occasion (such as a holiday dinner) allowing more than the specified maximum capacity for a set time and date.

Although they are close to downtown, our properties are located in a peaceful, residential neighborhood. We respect our neighbors and expect our guests to as well.

There is a city-wide ordinance that prohibits loud noise after 10:00 p.m. Neighbors have the right to call 311 to report any violations. Please refrain from loud noise after 10:00 p.m.

What is your cancellation policy?

Cancellations or changes that result in a shortened stay, made:

> 60 days prior to check-in date = 95% refund of payments made

> 30 days prior to check-in date = 50% of total rent will be retained

< 30 days prior to check-in date = 0% refund*

Cancelation or early departure does not warrant any refund of rent paid, or release you from responsibility for rent still owed. If you must cancel or shorten your stay, we’ll do our best to re-book the dates you reserved.

*If we’re able to re-book any/all dates, we’ll credit the amount recouped toward the total rent (minus a $50 rebooking fee and credit card fees). The cleaning fee and tax (minus credit card fees) will be refunded even if we are unable to re-book the dates.

If you’re concerned that your travel plans may change, you may choose to purchase travel insurance (see more below).

Travel Insurance

Coverage may be purchased at the following times:
– At time of initial booking;
– Within 14 days of initial booking
– No purchases allowed less than 30 days before check-in date.

Soco Spaces has partnered with RentalGuardian.com and InsureStays to help safeguard your entire booking deposit and other pre-paid non-refundable payments related to planned travel. We strongly encourage you to purchase optional travel insurance. Travel Insurance covers risks incidental to planned travel such as sickness, accidental injury, or death of you or a family member (or of a traveling companion), weather delays, natural disasters, unexpected changes in your employment, and many more specified reasons. In addition, for an additional charge, you can choose the optional CFAR benefit which pays up to 60% of pre-paid non-refundable charges should cancel for any reason not covered by standard travel insurance. The standard travel insurance coverage costs 7% of your total reservation invoice amount; if you include the optional CFAR benefits, the coverage cost is 10.8% of your total reservation invoice amount. The premium charged for travel insurance is generally non-refundable after 15 days of coverage purchase.

As a covered traveler, should you have a medical issue or experience trip delay or interruption due to unforeseen developments, you may initiate your claim by calling (833) 610-0736. For more information, please visit https://socospaces.rentalguardian.com/ or consult your coverage documents.

Guests opting not to purchase travel insurance should be aware that per the terms and conditions in your rental agreement, refund-in-full of your reservation deposit(s) may not be available.

Is smoking allowed?

No. All of our guest homes are non-smoking. If there is evidence of smoking during a guest’s stay there will be an automatic $500 cleaning fee assessed.

What is the minimum renter age?

25

Do you allow pets?

Please review our policy:

•  If you see a paw icon that says “no” – pets are not allowed at that specific property.
• We only accept dogs – 2 (max).
• Heavy shedding dogs and dogs under one year of age are not allowed.
• Dogs must not bark excessively.
• Dogs must be groomed close to the check-in date, including nails trimmed, and must be up to date on medications, flea prevention, etc.
• Pets must stay off of the furniture unless sofa protectors are used at all times – we can provide these. Pets are not allowed on the beds or linens, ever.
• You must clean all dog waste in the yard.
• Pet owner will be responsible for any damage to the property caused by pet(s).
• If a pet is brought onto the premises without payment, or without including it on the reservation, the violation will result in fines.

Are housekeeping services available?

Yes, if you’re staying for more than a week we can arrange to have our housekeepers come as needed. Payment for the additional service would need to be arranged separately.

Is there a damage deposit?

A $200 authorization (rather than an upfront charge) will be placed on your credit card prior to your check-in date.

Your card will only be charged for the full or partial amount of the damage deposit in the event that the property is damaged upon checkout.

Do you rent long-term?

Yes, we do. Monthly pricing varies based on the season and the pricing is already built-in.

Is the neighborhood safe?

Yes, not only that, it’s a friendly and excellent walking neighborhood.

Are there grocery stores, restaurants, coffee shops, etc nearby?

Yes, tons! Please see “area“, we can also email you an area guide.

What is the address of your main office/mailing address?

501 E Monroe St. Ste B Austin TX 78704